Credits, cancellation and refunds: how it works
What a credit is, how long it lasts, when you get it back and how refunds work — the money side of SHIO in one place.
At SHIO you don't pay a membership — you pay per session, with credits. Here is everything about how they work.
What is a credit?
A credit is your booking currency. One credit books one 90-minute session with the whole studio to yourself. You buy credits on the website; payment runs securely through Stripe.
What does it cost?
All prices are in euros and include VAT. You get an electronic invoice for every purchase. The more credits you buy at once, the less each session costs — see our session packages explained, or the current prices on the studio page.
How long are credits valid?
Credits have a limited validity, and the exact duration is shown at checkout. Our 4- and 10-session packages expire after 6 and 12 months without a booking. Unused credits expire after their validity and can't be refunded.
Can I cancel a booking?
Yes. Up to 48 hours before your session, cancelling is free — the credit goes back to your account and you can use it again within its validity. Cancellations within 48 hours, and no-shows, are not refunded.
Can I get my money back?
You have a 14-day right of withdrawal from the date of purchase for any unused credits. Credits you've already redeemed can't be refunded. To request a refund, simply send us an email.
Training regularly?
If you book week after week or in larger volumes, we offer special conditions. Get in touch — the details are on the private gym page.
More answers are in the FAQ.